Visualware's products are Java based, and require a Java VM (Virtual Machine). Refer to the requirements above for the minimum JVM required for your platform. It is strongly recommended that you keep your Java VM up to date by installing the latest version available for your platform. Subtle bugs are constantly being fixed, and new versions often have speed improvements over previous Java VM's.
Sun Java VM: Download and install the latest J2SE (Java 2 Platform, Standard Edition) JRE (Java Runtime Environment) for your platform, http://java.sun.com/j2se/1.4.2/download.html
To check if you already have Sun's JVM installed, or to find the version number:
- Open a DOS prompt and type java -version [enter]. If Sun's JVM is present it will give you a version number, or
- Go to http://java.com/en/download/help/testvm.jsp
Microsoft Java VM: You can upgrade (new install not possible) your Microsoft Java VM by visiting http://windowsupdate.microsoft.com (or Start / Windows Update). Press the "Scan for Updates" button and then install the "Security Update: Microsoft Virtual Machine (Microsoft VM)" critical update.
NOTE: Microsoft has aggressively pulled their Java download (msjavx86.exe) from Windows, Windows update, and from third party web sites via legal tactics, and has stated that they will no longer support Java (even security fixes) after January 2, 2004. So Sun's Java VM (above) is the recommended Java VM.
Please use one of the following forms for all technical support and customer service requests. Before contacting support please see our Support Policy and other resources provided on this Support page for links to the on-line product help and FAQs, which have answers to many questions.
