THE PROBLEM:

When your customer can't reach your site, the last thing they're willing to do is wait until the morning -- your morning -- for a support technician to call them back. However, providing 24/7 support for managing all types of network or application support problems can be a costly investment.

THE SOLUTION:

DesktopPerspective's automated reverse trace engine can be used to set up an easy-to-use self-service portal that allows even the most novice user to diagnose network problems from their browser. Now your customers can track and resolve connectivity issues around the clock, around the globe, when the problem strikes.

KEY FEATURES:

• On-demand analysis of network connectivity problems from the user's location
• Deployed, anonymous remote connections
• Trace from anywhere, to anywhere via a standard browser
• Fast implementation with minimal customer impact
• Seamless, secure, easy-to-use interface
• Fully featured reporting and configuration options
• Clear analysis delivered to users' email box
• Easily adjust the look-and-feel to match your corporate web site
• A complete self-service model that also provides for assisted support and ad hoc network analysis