| The reverse trace server allows a remote user to connect to the DesktopPerspective server. Once connected, the support technician can trace any connection path directly from the user's desktop. This powerful capability enables the help desk support technician to instantly see an analysis of the connectivity from the customer location to the application the customer has a problem with, and quickly pinpoint where a connectivity problem occurs.
A 'must have' Internet performance tool for troubleshooting remote systems.
Benefits
The ability to trace from a remote user's desktop provides a number of benefits:
- Identifies connectivity issues that originate in customer's home or office environment. This covers routers, firewalls and other browser security issues that may be impacting Internet performance.
- Identifies any last mile ISP issues associated with the customer. This covers the route efficiency (distance) as well as quality (latency and packet loss).
- Allows the trace analysis to measure the connectivity directly to the application service the customer is using -- such as a web site -- providing visibility to the exact connection route.
DesktopPerspective allows multiple concurrent, anonymous remote connections, enabling the help desk support technician to easily service a larger customer base, as well as view Internet and local network connectivity analysis reports from remote servers at multiple data centers. |
