THE PROBLEM:

For sites with large networks, panic often sets in when the phones start ringing with users complaining of poor service. Where in the global network is the problem? Exactly who is being impacted? Is a single device to blame or is the problem more widespread? Identifying the cause of degraded service delivery impacting multiple locations around the globe is both time consuming and costly.

THE SOLUTION:

Unlike conventional traceroute solutions, DesktopPerspective Server allows the help desk support technician to conduct real-time trace routes from strategic locations throughout the global network, through supporting networks and ISPs to any destination worldwide. DesktopPerspective provides anytime, anywhere browser-based access to advanced network diagnostics from multiple global locations providing the valuable cross-location data needed to pinpoint the cause of any network performance problems impacting your users.

KEY FEATURES:

• On-demand analysis of network connectivity problems from the user's location
• Deployed, anonymous remote connections
• Trace from anywhere, to anywhere via a standard browser
• Fast implementation with minimal customer impact
• Seamless, secure, easy-to-use interface
• Fully featured reporting and configuration options
• Fast deployment to all key network points
• A dynamic network analysis tool that also provides a robust support desk solution and a flexible self-service portal.